Adelaide's IT support team. Always on, always there.

Help with any IT issue, from everyday questions to complex problems, with no extra charges based on difficulty. Round-the-clock monitoring of your computers and network. Keeping software updated and security gaps closed. Protection against cyber threats on every device. Backups and a tested recovery plan for when things go wrong. Managing your email, file sharing and collaboration tools. Looking after equipment, new starters, leavers and supplier relationships. Regular business reviews and clear reporting. All backed by a financial guarantee, and the same team, every time you call.

Fixed monthly fee per device, not billed by the hour. Means you have full cost predictability. You know exactly what you'll pay each month regardless of how many tickets land. More importantly, it aligns our incentive with yours: we get paid the same whether you raise 5 tickets a month or 50, so we're motivated to make sure you raise as few as possible. Reactive billing rewards reactive IT. We don't do that.

Three things. First, the depth. InterIntra isn't just a helpdesk. We're a firm with specialists in security, AI, and IT consulting all under one roof. When something complex comes up, the next person you speak to is two desks away, not a separate vendor. Second, the security is real. We hold internationally recognised security certification (ISO 27001) and keep your data stored in Australia. That's independently audited, not just a marketing claim. Third, the team stays the same. Same names, same faces, year after year, so you're never explaining your business from scratch.

Yes, that's how about a third of our clients run. Your internal IT person stays in the driver's seat for what they're best at: knowing your business, owning relationships, keeping the day-to-day moving. We pick up the load that benefits from a round-the-clock team and deeper specialists: after-hours issues, security alerts, complex problems, holiday cover and project overflow. The split happens naturally. We don't replace good internal people. We make them more effective.

Switching IT providers feels like more hassle than it's worth, until you've done it with a team that's run this process before. We work through a structured 30-day onboarding programme designed to move you from your current provider with minimal disruption. Most clients tell us it was smoother than they expected. Here's exactly what happens:

At the end of 30 days your business is fully under InterIntra management, your old provider's access has been cleanly removed, and you have complete, current documentation of your environment. Your team picks up the next day without missing a beat.

A Managed Service Provider takes ongoing responsibility for your IT environment, monitoring, maintaining, securing, and supporting it under a recurring agreement. The aim is to prevent problems before they affect your business, not react after they do.

Break-fix is the older model: something breaks, you call someone, they fix it, you pay per hour or per job. It works for very simple environments, but it has a structural problem. The provider only gets paid when things go wrong, so there's no economic incentive to make your infrastructure more stable. Costs are unpredictable, recurring issues stay unresolved, and nothing is ever proactively managed. Most businesses that have relied on break-fix support for any length of time know exactly where that leads.

The contract tells you what's covered, and more importantly, what isn't. Exclusions matter more than inclusions when something actually goes wrong. Key things to scrutinise:

A strong SLA makes all of this measurable. If a provider can't give you clear answers on those points before you sign, that tells you something.

MSP pricing varies based on the size and complexity of your environment: number of users and devices, cloud footprint, security and compliance requirements, and whether you want fully managed or co-managed support. Pricing models also differ: per-user, per-device, tiered bundles, or a tailored agreement.

Per-device pricing (what we use) tends to be the most transparent. You know exactly what changes when your headcount does. Per-user models can obscure device counts. Tiered bundles often include services you don't need and exclude ones you do.

When comparing quotes, don't compare headline numbers. Confirm what's explicitly included, what triggers an out-of-scope charge, what the SLAs actually commit to, and what the exit terms look like. That's where the real differences hide.