The Australian arm of a global commercial refrigeration and ice-systems manufacturer. InterIntra replaced an ageing phone setup with a fully managed, cloud-hosted 3CX system, delivering modern telephony with mobile apps, smart call routing and Australian-based hosting, and no on-premise PBX to maintain.
Hoshizaki Lancer's Australian operation relies on the phone to stay close to its food-service and hospitality customers, for sales, service and support enquiries. Its existing telephony was built around traditional fixed lines and on-premise equipment, which left the team tied to their desks and the business carrying hardware it had to house and maintain.
As the way people work changed, that setup increasingly got in the way. There was no straightforward way for staff to take calls on a mobile, limited control over how calls were routed and queued, and making changes or scaling the system meant touching physical infrastructure. Hoshizaki Lancer wanted a modern phone system that would follow its people rather than its building.
InterIntra designed and delivered a fully managed, cloud-hosted 3CX phone system. We built a dedicated 3CX PBX in an Australian-hosted cloud environment, so call data stays onshore and there is no on-site server for the business to maintain.
We provisioned SIP trunking, configured an on-premise session border controller, and built custom call routing, call queues and ring groups to match how the team actually handles enquiries. We then ported the company's existing numbers across from its previous providers, so nothing changed for the customers calling in.
To make the system mobile, we set up the 3CX apps on staff iOS and Android devices, so calls can be taken anywhere, and ran two on-site training sessions with full documentation so the team was confident from day one. The Professional Edition licensing adds call recording, reporting, contact-centre features and CRM integration.
Hoshizaki Lancer moved to a modern, flexible phone platform with no on-premise PBX to maintain and no large up-front hardware cost. Staff take and make calls from the desk or the mobile app, enquiries are routed intelligently through queues and ring groups, and InterIntra manages the hosted system end to end, handling changes, adds and scheduled backups. With Australian-based hosting and a class-leading feature set, the business has telephony that scales with it rather than holding it back.
Whether you're looking for ongoing IT support, a strategic technology partner, or expert help navigating AI. Let's have a real conversation. No jargon, no pressure.