IT Support · Managed IT Services · Microsoft Partner

Network, infrastructure and endpoints. All monitored, all managed, all under one team.

Your network, your servers and every device in your business, monitored continuously, managed proactively and backed by a financial SLA. One Adelaide-based team with full context across your environment, so nothing falls through the gaps.

Book a Discovery Call What's covered

ISO 27001 certified ISMS Response times written into your contract 35+ specialists on the bench

Your contract · Service levels

Response times, in writing

P1 Critical: 1-hour response, 4-hour resolution
P2 High: 2-hour response, 8-hour resolution
P3 Medium: 4-hour response, 24-hour resolution
Missed target: 2% of your monthly fee per breach, up to 25%

Covered by the same team

Network
Infrastructure
Endpoints
One team

Every layer of your network, monitored, managed and documented.

A poorly managed network is the most common source of IT problems that feel random but aren't. Dropped connections, slow WiFi, mystery outages, firewall rules nobody remembers creating. These are symptoms of a network that's being reacted to rather than managed. Our Adelaide-based engineers fix that.

01
Continuous monitoring & alertingEvery network device monitored around the clock: uptime, performance, utilisation and security events. Alerts are investigated by engineers, not just acknowledged and closed. Problems get fixed, not logged.
02
Switches & firewallsEnterprise switching, VLANs, QoS, port security, configured and managed properly. Managed firewalls end-to-end: policy reviews, rule cleanup, firmware patching and threat monitoring. No stale rules, no forgotten holes.
03
WiFi managementAccess points deployed, configured and managed centrally. Site surveys to eliminate dead zones. SSID management, band steering, client roaming and separate guest networks with proper isolation.
04
Proactive responseFaults and degradation detected and investigated before they cause outages. Our Adelaide IT team monitors for network issues around the clock, often catching them before your staff notice. For critical failures, we respond under P1/P2 SLA: 1-hour response for a full outage, 2 hours for major degradation.
05
Network documentationCurrent topology diagrams, device inventories, IP addressing, VLAN maps and configuration backups, maintained, not left to rot in a folder from 2019. When something breaks, recovery starts with accurate records.
06
Lifecycle & capacity planningHardware end-of-life tracked and planned for, not discovered when a device fails. Bandwidth usage reviewed quarterly. Growth and new site requirements scoped in advance so you're never caught short.

Servers to storage, proactively managed, not reactively fixed.

Infrastructure failures are rarely sudden. They're usually the result of patching left undone, hardware running past end-of-life, or backups that were set up once and never touched again. Adelaide businesses trust us to close those gaps and keep them closed.

Servers & virtualisation

Server management: Windows Server and Linux systems monitored, patched and maintained, with performance baselines tracked so degradation is caught early
Enterprise hardware supported under our partner relationships with direct access to vendor support channels
Virtualisation management: your platform managed and optimised, whether that's a hyperconverged stack or a traditional hypervisor
VM health monitoring, capacity planning, snapshot management and live migration, all handled without drama

Backup, DR & storage

Backup jobs managed, monitored and verified, with restore tests conducted on schedule and documented results
Disaster recovery plans designed to your RPO and RTO requirements, and tested, not just filed away
SAN and NAS health monitored continuously, with capacity thresholds alerting before you run out of space
Storage tiering and performance optimisation, with enterprise storage platforms supported under our vendor partner relationships and direct escalation paths

Proactive monitoring

Every infrastructure component monitored around the clock: CPU, memory, disk, event logs, replication health
Alerts are investigated by engineers, not just acknowledged
We catch degradation before it becomes a failure

Lifecycle planning

Hardware EOL tracked and flagged well in advance
Warranty and vendor support status reviewed in every quarterly business review
Refresh recommendations come with honest comparisons between on-premises, hybrid and cloud-first options

Endpoint & device management

Complete device lifecycle management, from enrollment to secure decommission.

A device that's not enrolled and managed is a device you can't see, can't patch and can't secure. Intune and Entra ID give you full visibility and control across Windows, macOS, iOS and Android, for both company-owned and personal devices.

01
Microsoft Intune & MDMIntune configured properly, compliance policies that match your security requirements, configuration profiles deployed to the right device groups, and applications pushed automatically without manual intervention. Entra ID join for cloud-native identity management.
02
Automated patch managementPatches deployed in rings, tested before broad rollout, scheduled around your business hours. Windows Update for Business and Intune update policies managed on your behalf. Monthly compliance reports show exactly which devices are current.
03
Application controlSoftware allowlisting and application control policies, aligned to ACSC Essential Eight controls where required. Blocks unauthorised software execution without creating a helpdesk burden. Managed with exception handling built in so legitimate needs don't turn into tickets.
04
Device lifecycle managementStandard build images, Windows Autopilot zero-touch deployment for new starters, asset tracking and scheduled refresh planning. Decommissioned devices securely wiped and removed from Entra ID. No untracked hardware and no orphaned accounts.
05
BYOD policy & enforcementApp protection policies that secure corporate data on personal devices without requiring full MDM enrolment. Staff get access to email and files on their own phone. You get the security controls you need without the privacy friction.
06
Entra ID & conditional accessCloud-native device identity with Entra ID (Azure AD) join. Conditional access policies that enforce compliance before granting resource access. Hybrid join for environments that still have on-premises Active Directory, configured to match your actual security requirements, not a generic template.

“When the same team manages your network, your servers and every device in the business, problems get diagnosed faster and fixed properly, because no one is pointing at someone else's layer.”

Lewis HanlonHead of Services · InterIntra

Infrastructure we've built and now manage.

See all our work →

Case study

Swanbury Penglase

A six-stage infrastructure refresh for an architecture practice: new servers and networking, backup and DR, enterprise Wi-Fi, secure remote access and Windows 11.

74 devices · Six-stage refresh

Case study

LJ Hooker

Reliable managed infrastructure and support across multiple South Australian offices.

100+ daily users · Multi-office

Case study

Key Invest

A full Azure transformation including legacy decommission, virtual desktop replacement and disaster recovery.

Founded 1878 · Wealth management

Questions

Got questions? We have answers.

Something else? Call 1300 080 000 and you'll get a straight answer.

What does managed network services include?

Continuous monitoring of your switches, routers, firewalls and wireless access points. Proactive alerting and incident response. We investigate alerts before they become outages. Configuration management, firmware patching, capacity planning and full network documentation. WiFi design and management, firewall policy review and change control, and regular network health reporting. We're an Aruba Networks partner for switching and wireless, and a Check Point partner for firewalls. Everything runs under the same financial SLA as your broader managed services engagement.

What does managed IT infrastructure include?

On-premises server management: patching, monitoring, performance tuning and capacity planning. Virtualisation management across Hyper-V, VMware and Nutanix. Backup and disaster recovery design, testing and ongoing management. Storage administration and health monitoring. Lifecycle planning to prevent hardware running past end-of-life. We also manage hybrid environments spanning on-premises and Azure or AWS cloud. We're a Microsoft Solutions Partner.

What does endpoint and device management include?

Microsoft Intune configuration and management: device enrollment, compliance policies, configuration profiles and application deployment. Automated patch management for Windows, macOS and mobile devices. Application control and allowlisting where required by your security posture. Device lifecycle management from procurement and imaging through to decommissioning and secure wipe. BYOD policy design and enforcement. Entra ID join and conditional access policies. Continuous compliance monitoring and reporting.

Why is it better to have network, infrastructure and endpoint managed by one team?

Because problems don't respect service boundaries. A slow application could be a network issue, a server under load, a misconfigured endpoint, or all three. When the same team manages your network, infrastructure and devices, they have full context across your environment, no hand-offs, no blame between teams, and no gaps where things fall through. Incidents are diagnosed and resolved faster because the engineers already know the full picture.

What happens when something goes wrong, what are the response times?

Our Adelaide-based monitoring team detects failures and degradation automatically across network, infrastructure and endpoints, often before your staff notice. Response times are tiered by priority and guaranteed in your contract: P1 Critical (full outage): 1-hour response, 4-hour resolution. P2 High (major impairment): 2-hour response, 8-hour resolution. P3 Medium (single user affected): 4-hour response, 24-hour resolution. Miss a target and you're financially compensated, 2% of your monthly fee per breach, up to 25%. In writing, not just marketing copy.