What does managed network services include?

Continuous monitoring of your switches, routers, firewalls and wireless access points. Proactive alerting and incident response, we investigate alerts before they become outages. Configuration management, firmware patching, capacity planning and full network documentation. WiFi design and management, firewall policy review and change control, and regular network health reporting. We're an Aruba Networks partner for switching and wireless, and a Check Point partner for firewalls. Everything runs under the same financial SLA as your broader managed services engagement.

What does managed IT infrastructure include?

On-premises server management, patching, monitoring, performance tuning and capacity planning. Virtualisation management across Hyper-V, VMware and Nutanix. Backup and disaster recovery design, testing and ongoing management. Storage administration and health monitoring. Lifecycle planning to prevent hardware running past end-of-life. We also manage hybrid environments spanning on-premises and Azure or AWS cloud. We're a Microsoft Solutions Partner.

What does endpoint and device management include?

Microsoft Intune configuration and management, device enrollment, compliance policies, configuration profiles and application deployment. Automated patch management for Windows, macOS and mobile devices. Application control and allowlisting where required by your security posture. Device lifecycle management from procurement and imaging through to decommissioning and secure wipe. BYOD policy design and enforcement. Entra ID join and conditional access policies. Continuous compliance monitoring and reporting.

Why is it better to have network, infrastructure and endpoint managed by one team?

Because problems don't respect service boundaries. A slow application could be a network issue, a server under load, a misconfigured endpoint, or all three. When the same team manages your network, infrastructure and devices, they have full context across your environment, no hand-offs, no blame between teams, and no gaps where things fall through. Incidents are diagnosed and resolved faster because the engineers already know the full picture.

What happens when something goes wrong, what are the response times?

Our monitoring detects failures and degradation automatically across network, infrastructure and endpoints, often before your staff notice. Response times are tiered by priority and guaranteed in your contract: P1 Critical (full outage): 1-hour response, 4-hour resolution. P2 High (major impairment): 2-hour response, 8-hour resolution. P3 Medium (single user affected): 4-hour response, 24-hour resolution. Miss a target and you're financially compensated, 2% of your monthly fee per breach, up to 25%. In writing, not just marketing copy.

Managed IT Services Adelaide | IT Infrastructure & Endpoints

Managed Network Services

Every layer of your network, monitored, managed and documented.

A poorly managed network is the most common source of IT problems that feel random but aren't. Dropped connections, slow WiFi, mystery outages, firewall rules nobody remembers creating. These are symptoms of a network that's being reacted to rather than managed. Our Adelaide-based engineers fix that.

Visibility

Continuous monitoring & alerting

Every network device monitored around the clock: uptime, performance, utilisation and security events. Alerts are investigated by engineers, not just acknowledged and closed. Problems get fixed, not logged.

Hardware

Switches & firewalls

Enterprise switching, VLANs, QoS, port security, configured and managed properly. Managed firewalls end-to-end: policy reviews, rule cleanup, firmware patching and threat monitoring. No stale rules, no forgotten holes.

Wireless

WiFi management

Access points deployed, configured and managed centrally. Site surveys to eliminate dead zones. SSID management, band steering, client roaming and separate guest networks with proper isolation.

Response

Proactive response

Faults and degradation detected and investigated before they cause outages. Our Adelaide IT team monitors for network issues around the clock, often catching them before your staff notice. For critical failures, we respond under P1/P2 SLA: 1-hour response for a full outage, 2 hours for major degradation.

Documentation

Network documentation

Current topology diagrams, device inventories, IP addressing, VLAN maps and configuration backups, maintained, not left to rot in a folder from 2019. When something breaks, recovery starts with accurate records.

Planning

Lifecycle & capacity planning

Hardware end-of-life tracked and planned for, not discovered when a device fails. Bandwidth usage reviewed quarterly. Growth and new site requirements scoped in advance so you're never caught short.

Managed IT Infrastructure

Servers to storage, proactively managed, not reactively fixed.

Infrastructure failures are rarely sudden. They're usually the result of patching left undone, hardware running past end-of-life, or backups that were set up once and never touched again. Adelaide businesses trust us to close those gaps and keep them closed.

Compute

Server management

Windows Server and Linux systems monitored, patched and maintained. Performance baselines tracked so degradation is caught early. Enterprise hardware supported under our partner relationships with direct access to vendor support channels.

Virtualisation

Virtualisation management

Your virtualisation platform managed and optimised, whether that's a hyperconverged stack or a traditional hypervisor. VM health monitoring, capacity planning, snapshot management and live migration, all handled without drama.

Data protection

Backup & disaster recovery

Backup jobs managed, monitored and verified. Restore tests conducted on schedule with documented results. Disaster recovery plans designed to your RPO and RTO requirements, and tested, not just filed away.

Storage

Storage management

SAN and NAS health monitored continuously. Capacity thresholds alerting before you run out of space. Storage tiering and performance optimisation. Enterprise storage platforms supported under our vendor partner relationships with direct escalation paths.

Visibility

Proactive monitoring

Every infrastructure component monitored around the clock: CPU, memory, disk, event logs, replication health. Alerts are investigated by engineers, not just acknowledged. We catch degradation before it becomes a failure.

Planning

Lifecycle planning

Hardware EOL tracked and flagged well in advance. Warranty and vendor support status reviewed in every quarterly business review. Refresh recommendations come with honest comparisons between on-premises, hybrid and cloud-first options.

Endpoint & Device Management

Complete device lifecycle management, from enrollment to secure decommission.

A device that's not enrolled and managed is a device you can't see, can't patch and can't secure. Intune and Entra ID give you full visibility and control across Windows, macOS, iOS and Android, for both company-owned and personal devices.

Platform

Microsoft Intune & MDM

Intune configured properly, compliance policies that match your security requirements, configuration profiles deployed to the right device groups, and applications pushed automatically without manual intervention. Entra ID join for cloud-native identity management.

Patching

Automated patch management

Patches deployed in rings, tested before broad rollout, scheduled around your business hours. Windows Update for Business and Intune update policies managed on your behalf. Monthly compliance reports show exactly which devices are current.

Security

Application control

Software allowlisting and application control policies, aligned to ACSC Essential Eight controls where required. Blocks unauthorised software execution without creating a helpdesk burden. Managed with exception handling built in so legitimate needs don't turn into tickets.

Lifecycle

Device lifecycle management

Standard build images, Windows Autopilot zero-touch deployment for new starters, asset tracking and scheduled refresh planning. Decommissioned devices securely wiped and removed from Entra ID. No untracked hardware and no orphaned accounts.

BYOD

BYOD policy & enforcement

App protection policies that secure corporate data on personal devices without requiring full MDM enrolment. Staff get access to email and files on their own phone. You get the security controls you need without the privacy friction.

Identity

Entra ID & conditional access

Cloud-native device identity with Entra ID (Azure AD) join. Conditional access policies that enforce compliance before granting resource access. Hybrid join for environments that still have on-premises Active Directory, configured to match your actual security requirements, not a generic template.