IT Support & Managed Services · ISO 27001 · Adelaide & Brisbane

Your managed IT team. Always on, always there.

One managed IT team for Australian businesses, with offices in Adelaide and Brisbane and remote-suited work delivered nationally. Per-device pricing, no surprise charges, and if we miss a committed response time you're financially compensated, that's in the contract, not just the marketing.

Book a Discovery Call Call 1300 080 000 What's covered

ISO 27001 certified ISMS 100% Australian and privately owned In business since 2006

Service schedule · Managed Services Agreement

Breach penalty: 2% monthly credit

P1 critical: 1 hour response, 4 hour resolution
P2 high: 2 hour response, 8 hour resolution
P3 medium: 4 hour response, 24 hour resolution
P4 low: 8 hour response, 40 hour resolution

When a target is missed

Target missed
2% credit
Up to 25% a month
Staffed and escalated

Everything under one roof.

One team, one contract, one point of accountability, across all your IT needs.

Help Desk & Support

Phone, email and chat support from engineers who know your environment. Fast response, no ticket limits, financial SLA.

Managed IT Services

Network monitoring, managed switches and firewalls, server and infrastructure management, endpoint and device management. All under one team.

IT Staff Placements

Short and long-term placements, from 4-week leave cover to 36-month embedded engagements, without the cost of a direct hire.

Microsoft 365 Management

End-to-end Microsoft 365 administration: licensing, security hardening, email, collaboration tools, device management and cloud identity.

Hardware & Software

Competitive pricing through tier-1 vendor relationships. Hardware, software licensing, lifecycle planning and asset management.

Telephony

Cloud and on-premise phone systems, SIP trunks, softphones, digital receptionist and call management.

The same engineers. Every time you call.

Every client has a dedicated team who know their environment inside out. Not a ticket queue, not a stranger on the phone. Your team.

Meet the team →

Why businesses move their IT support here

Four things most providers won't put in writing.

Managed IT is sold as a help desk and a ticket queue. What actually decides whether it works is what happens when something slips, who picks up, and whether the invoice moves.

A financial SLA, in the contract

Response and resolution targets tiered by priority and written into your service schedule. Miss one and you are credited 2% of your monthly fee for that breach, up to 25% of the invoice.

A team that stays put

An allocated team who learn your environment and are still there next year, with offices in Adelaide and Brisbane and direct escalation to senior engineers rather than a queue of strangers.

Pricing that doesn't move

A fixed monthly fee per device, agreed up front. No callout fees, no per-ticket charges, and no invoice that quietly grows every time something needs attention. See the range for your size.

Security we hold ourselves to

We hold ISO 27001 certification ourselves and run to ACSC Essential Eight Maturity Level 2, the same standards we help clients meet. MFA, patching, backups and endpoint protection are scoped as a cyber security package alongside your agreement.

What that fixed fee looks like for you

Give us your user, device and server counts and the calculator returns an indicative monthly range. No call required.

See what an agreement costs →

The targets, in writing.

The same targets for every managed client. There is no premium tier that buys you the response you already thought you were paying for.

Response and resolution targets by priority, with the service credit that applies to a missed target.
Priority	Impact	Response	Resolution	Breach penalty
P1Critical	Full outage or security incident	1 hour	4 hours	2% monthly credit
P2High	Major function impaired	2 hours	8 hours	2% monthly credit
P3Medium	Single user affected	4 hours	24 hours	2% monthly credit
P4Low	How-to or minor request	8 hours	40 hours	2% monthly credit

Credits are capped at 25% of the invoice for the month. The credit matters less than what it does to us: once a missed hour costs the provider something, it stops being a customer service problem and becomes an operational one, and it gets staffed and escalated accordingly.

Targets cover help desk and remote response for managed clients under an active agreement. On-site attendance is included in every agreement with no callout fee, and it is booked in with you rather than run against a printed clock. Full terms sit in your service schedule.

Run by senior operators. Backed by a financial SLA.

Most businesses don't need more IT. They need technology that quietly does its job without becoming a distraction. Our team handles everything behind the scenes: keeping your computers and network running, your data safe, and your people productive. Simple monthly pricing per device means you always know what you're paying. And if we fall short of our commitments, you're financially compensated, that's in the contract.

What our managed services engagement covers:

Help with any IT issue: Big or small, with no ticket limits or surprise charges
Business reviews: quarterly check-ins and an annual technology roadmap session
Round-the-clock monitoring: Of your computers and network, catching problems before you do
Patch management: keeping software updated and security gaps closed
Device security: endpoint protection across every device in your business
Backup & recovery: automatic backups and a tested recovery plan
Email, files and collaboration: managed, secured and properly licensed
Onboarding & offboarding: new starters, leavers and hardware lifecycle management
Vendor management: technology procurement and supplier relationships managed for you
Compliance reporting: clear documentation and support for audits and compliance requirements

The same security controls protecting your computers are built into our AI platform and our Information Security practice. One team, one standard of security, no gaps between services.

Financial SLA guarantee

Most providers have SLAs. Ours has consequences.

If we miss a committed response time, you're compensated. It's in the contract because it keeps us honest, and because your operations shouldn't depend on someone else's goodwill.

See the targets

Our financial SLA guarantees

2%of monthly fee back per SLA breach
25%maximum compensation per month
1hrresponse time for critical outages

Two offices, one standard of service.

Everything on this page is delivered the same way wherever you are, and the help desk clock is identical. What differs is on-site attendance, because that depends on having people nearby, so here is exactly what each city gets.

Adelaide

Level 2, 57 Wyatt St, Adelaide SA 5000

Our home base since 2006
On-site attendance across metro Adelaide, no callout fee
Hardware, networks, fit-outs and new office setups

IT support in Adelaide

Brisbane

Level 4, 260 Queen St, Brisbane City QLD 4000

A team in the CBD, backed by the full bench
On-site attendance booked in by arrangement, not against a printed clock
The same help desk and remote targets as everywhere else

IT support in Brisbane

Somewhere else in Australia? We already support businesses in Melbourne, Sydney and Perth, and defence supply chain clients across Australia, on the same help desk and remote targets as everywhere else. We organise an on-site visit when something genuinely needs a person in the room, and cyber security, Microsoft 365, AI and project delivery all run nationally on the same agreement. Tell us where your sites are and we'll say plainly what we can commit to.

Alex Macklin, CEO · 3 things to demand before you sign (0:50)

What to demand from your IT provider, in under a minute.

Alex Macklin, Chief Executive Officer, on the must-haves before you sign with any provider, including us.

01
A contractual, financial SLAResponse targets tiered by priority and written into the agreement, with a credit of 2% of your monthly fee for a missed target, up to 25%.
02
Predictable pricingA fixed monthly per-device rate, so the invoice doesn’t move every time something needs attention.
03
Someone actually accountableAn allocated team who know your environment and stay with it, rather than a different technician and a fresh set of introductions every time.

Our work

Real results. Real businesses.

From single-weekend IT rollouts to full infrastructure separations, a sample of what our team has delivered for Australian businesses.

Case study

Arteva Funding

Full HQ relocation and enterprise IT rollout. 50+ staff operational Monday morning after a single weekend.

50+ staff · 1 weekend delivery

Case study

Hunter Premium Funding

Complete IT separation from Allianz. New identity, infrastructure, endpoints and security built from scratch.

Full IT separation · Pemba Capital backed

Case study

Sports College SA

Microsoft 365 and AWS environment built for a 500-student college, with Essential Eight security controls embedded from day one.

500 students · M365 + AWS

Case study

Your Place Housing

Full AWS to Microsoft 365 migration, a modern workplace transformation for a South Australian community housing provider.

Community housing · AWS to M365

See all our work →

Hardware and software, sourced right.

Most IT procurement puts vendor incentives ahead of client outcomes. We hold tier-1 partnerships with major hardware and software suppliers, which means competitive pricing and the independence to recommend what's right for your business, not what suits the vendor's pipeline.

Endpoints & devices

Workstations, laptops and mobile devices from tier-1 vendors. Standard build images, deployed enrolled, ready on day one. Refresh cycles planned in advance, not reacted to in panic.

Network & infrastructure

Routers, switches, firewalls, wireless and edge. Scaled to current need, headroom for growth, monitored under the same operations stack as your endpoints. No black boxes nobody knows the password to.

Software & licensing

Microsoft, Adobe, line-of-business, security tooling. Right-sized to actual usage, reconciled monthly, audit-ready. We catch the unused seats and the duplicated SKUs before your CFO does.

Australian businesses, supported by a team you can actually reach.

01
0.7 hrAverage first response
02
20 yearsAustralian operator
03
35+Specialists on the bench
04
ISO 27001Certified ISMS

Same names, year after year. Meet the team →

An InterIntra engineer working through an issue at a client workstation

“When something matters at 4pm on a Friday, you should hear back from someone who actually knows your environment.”

Lewis Hanlon

Head of Services · InterIntra

How the transition works

Onboarded in about 30 days, without the disruption you're expecting.

A project manager runs it end to end, so there is one person accountable for the date and one person to ask. Onboarding is free (roughly $6,000 of work we don't charge for) and it is the part most businesses expect to be worse than it is.

01 · Free, 30 minutes
Discovery & audit
Your current setup, costs and pain points, and a straight answer on whether moving is worth it for you.
02 · Documented
Environment mapping
Network, accounts, licences and access written down properly, so your environment stops living in one person's head.
03 · In parallel
Tooling deployed
Monitoring, patching and endpoint protection rolled out alongside your existing provider, so nothing goes dark mid-move.
04 · Planned around you
Cutover
We handle the handover with your outgoing provider and introduce the team who will actually be looking after you.
05 · From day one
Ongoing reviews
Proactive management and quarterly business reviews, plus a 90-day walk-away guarantee if it isn't right.

Got questions? We have answers.

Something else? Call 1300 080 000.

What does a Managed Services Agreement actually cover?

Help with any IT issue, from everyday questions to complex problems, with no extra charges based on difficulty. Round-the-clock monitoring of your computers and network. Keeping software updated and security gaps closed. Protection against cyber threats on every device. Backups and a tested recovery plan for when things go wrong. Managing your email, file sharing and collaboration tools. Looking after equipment, new starters, leavers and supplier relationships. Regular business reviews and clear reporting. All backed by a financial guarantee, and the same team, every time you call.

How does per-endpoint pricing work, and why is it better?

Fixed monthly fee per device, not billed by the hour. Means you have full cost predictability. You know exactly what you'll pay each month regardless of how many tickets land. More importantly, it aligns our incentive with yours: we get paid the same whether you raise 5 tickets a month or 50, so we're motivated to make sure you raise as few as possible. Reactive billing rewards reactive IT. We don't do that.

How is this different from a typical MSP?

Three things. First, the depth. InterIntra isn't just a helpdesk. We're a firm with specialists in security, AI, and IT consulting all under one roof. When something complex comes up, the next person you speak to is two desks away, not a separate vendor. Second, the security is real. We hold internationally recognised security certification (ISO 27001) and keep your data stored in Australia. That's independently audited, not just a marketing claim. Third, the team stays the same. Same names, same faces, year after year, so you're never explaining your business from scratch.

Can managed services co-exist with our existing internal IT lead?

Yes, that's how about a third of our clients run. Your internal IT person stays in the driver's seat for what they're best at: knowing your business, owning relationships, keeping the day-to-day moving. We pick up the load that benefits from a round-the-clock team and deeper specialists: after-hours issues, security alerts, complex problems, holiday cover and project overflow. The split happens naturally. We don't replace good internal people. We make them more effective.

How do you handle the transition from our existing IT provider?

Switching IT providers feels like more hassle than it's worth, until you've done it with a team that's run this process before. We work through a structured 30-day onboarding programme designed to move you from your current provider with minimal disruption. Most clients tell us it was smoother than they expected. Here's exactly what happens:

Kickoff & Access: collect required admin credentials, documentation, and third-party contacts so we have everything we need from day one.

Asset Discovery: build a clean, verified inventory of every user, device, application, and licence in your environment.

Device Onboarding: enrol company devices into our management, support, and security tooling with no disruption to end users.

Support Cutover: move helpdesk, monitoring, and backups under InterIntra; confirm alerting and escalation paths are live and tested.

Vendor Transfers: coordinate with your existing provider to hand over domains, DNS, email and security services, and backups cleanly.

Clean Exit Controls: remove the old provider's access and confirm InterIntra holds custodianship of all credentials and admin accounts.

Handover Pack: deliver updated documentation covering your network diagram, admin accounts, licence lists, and support processes.

At the end of 30 days your business is fully under InterIntra management, your old provider's access has been cleanly removed, and you have complete, current documentation of your environment. Your team picks up the next day without missing a beat.

What is a Managed Service Provider, and how is it different from break-fix IT support?

A Managed Service Provider takes ongoing responsibility for your IT environment, monitoring, maintaining, securing, and supporting it under a recurring agreement. The aim is to prevent problems before they affect your business, not react after they do.

Break-fix is the older model: something breaks, you call someone, they fix it, you pay per hour or per job. It works for very simple environments, but it has a structural problem. The provider only gets paid when things go wrong, so there's no economic incentive to make your infrastructure more stable. Costs are unpredictable, recurring issues stay unresolved, and nothing is ever proactively managed. Most businesses that have relied on break-fix support for any length of time know exactly where that leads.

What should I look for in a Managed Service Provider contract and Service Level Agreement?

The contract tells you what's covered, and more importantly, what isn't. Exclusions matter more than inclusions when something actually goes wrong. Key things to scrutinise:

Scope: which systems, services, and locations are actually covered?

Priority definitions & response targets: what counts as critical, and how fast does the provider commit to responding versus resolving?

Support hours: is after-hours and weekend coverage included, or billed separately?

Escalation paths: who do you actually reach when your usual contact isn't available?

Security responsibilities: who owns patching, alerting, and incident response?

Reporting: what do you receive, how often, and in what format?

Exit terms: how hard is it to leave, and do you get your data and documentation back cleanly?

A strong SLA makes all of this measurable. If a provider can't give you clear answers on those points before you sign, that tells you something.

How much does a Managed Service Provider charge, and what affects the price?

MSP pricing varies based on the size and complexity of your environment: number of users and devices, cloud footprint, security and compliance requirements, and whether you want fully managed or co-managed support. Pricing models also differ: per-user, per-device, tiered bundles, or a tailored agreement.

Per-device pricing (what we use) tends to be the most transparent. You know exactly what changes when your headcount does. Per-user models can obscure device counts. Tiered bundles often include services you don't need and exclude ones you do.

When comparing quotes, don't compare headline numbers. Confirm what's explicitly included, what triggers an out-of-scope charge, what the SLAs actually commit to, and what the exit terms look like. That's where the real differences hide.