Tell us the size of your environment and we will show you the range we would expect to land in. It is indicative, not a quote: every agreement is priced on what we find in your environment. But you should not have to sit through a discovery call just to learn whether we are in your budget.
Three numbers is usually enough to get within range. If you are not sure, estimate. You can change it.
Indicative only. Every agreement is priced on what we find: the age of your gear, how much is still on-premises, and what has been left undone. What does not change is what is inside the fee: support, on-site attendance, your network equipment, the security stack and response times written into the contract. A short conversation gets you a real number.
Book a call for an exact quote →This is what the monthly number covers, on the standard agreement. Worth having beside you when you read anyone else's inclusions list.
The day-to-day, and who turns up when it is not.
Helpdesk for any issue, no ticket limits
Technicians come to you, no callout fee
Switches, firewalls and Wi-Fi covered
The things that break most, still covered
Targets written into your agreement
Escalates to the people who can fix it
Lockouts, provisioning, permissions
Accounts set up and shut down properly
What is watching, what is patched, and who checked.
A person reviews what the software flags, 24/7
Spots someone signing in as your staff on a stolen password
Turned on properly and monitored
Windows and your applications, on a schedule
Accounts get only the access they need
Someone works out what caused it
Kept current as Microsoft changes its advice
Mail, OneDrive, SharePoint and Teams
ISO 27001 certified, Essential Eight ML2 audited
The part most agreements quietly leave out.
A 12-month plan, with check-ins through the year
Built around what you need to see
Yours to read whenever you like
Watch the same clock we are held to
Managers see every request across the business
Built with you during onboarding
Tenant, mailboxes, apps and renewals
End of life flagged before it bites
Find and track automation opportunities in your business
Plenty of providers quote a low number and then charge for the things that make it work: the site visit, the network gear, the security tooling, the after-hours call. Ours is one number with all of it inside, and the list below is the whole of it, written for someone who does not work in IT. If you are comparing quotes, this is the page to hold the other one against.
Most businesses have software that raises an alert and nobody awake to read it. Huntress gives you a staffed security operations centre: when something looks wrong at 2am, a person investigates it and calls us if it matters.
The most common way businesses get hit now is not a virus. It is someone buying a working password and signing in as your accounts person. Identity threat detection watches for that: a login from the wrong country, mail rules quietly forwarding invoices, a sign-in at 3am. It flags the things that look like a person rather than a mistake.
Nearly every break-in uses a hole the vendor already fixed. We patch Windows and the applications on top of it, on a schedule, and we check they actually applied, because an update that failed quietly is the same as no update at all. You get a monthly report showing what was patched and what is outstanding.
Defender for Endpoint is already in Business Premium, and in most businesses we take over it has never been configured. We turn it on properly, tune it so it blocks without getting in your way, and feed what it sees into the same place everything else is watched from. You are paying for it either way. This way it works.
Some things cannot be fixed down a wire. A dead switch, a cabling fault, a machine that will not boot, a new office fit-out. On-site attendance is part of every agreement, and we do not bill a callout on top. Providers who charge per visit end up making the decision for you about whether a problem is worth looking at.
Network equipment is where a surprising number of providers draw the line and start quoting. We do not. Switches, firewalls, access points and the wireless your staff actually complain about are supported inside the same fee as everything else, because a business that cannot get online does not care which box caused it.
Support is backed by response and resolution targets written into your agreement, not a promise about how much we care. A full outage carries a one-hour response and a four-hour resolution target, and the scale runs down from there. If we miss an agreed target you are credited 2% of that month's invoice for the breach, capped at 25%. The same targets apply to every managed client; there is no premium tier that buys you the response you already thought you were paying for.
Microsoft scores how well your tenant is configured and publishes the recommendations behind the number. Most businesses have never looked at it. We aim every client we run at a high score, and holding it there is part of the agreement, not a project you get quoted for.
The part that matters is what happens afterwards. Microsoft changes what good looks like constantly, and we implement the new recommendations as they land, a few at a time. The alternative is the thing the industry has normalised: leaving it for a year, then selling you a hardening project to catch up to a standard that moved while nobody was watching.
Once a year we sit down with you and go through what you are running, what is coming to end of life, where the money is going and what should change in the next twelve months. Not a sales meeting. A plan you can take to your board, with the awkward items left in. Then we keep going back to it: regular check-ins through the year, so the plan bends when your business does instead of sitting in a drawer until the next review.
Most provider portals give you a list and a status, which tells you nothing about whether anyone is moving. Ours puts the SLA counter on the ticket: the same clock we are measured against, running where you can see it rather than somewhere we can. If a response target is getting close, it is as obvious to you as it is to us.
Anyone who wants the whole picture can have it. There is an all-tickets view, so an office manager or an IT lead can see everything raised across the business, not only what they logged themselves. And during onboarding we sit with you and build templates for the requests that come up again and again (new starter, new laptop, access change) so the detail we need arrives with the ticket instead of being chased over three emails.
Most providers treat documentation as leverage. The network diagram, the licence register, how the firewall was configured, what connects to what, all of it kept somewhere only they can reach. It is what makes leaving expensive, and it is why so many businesses genuinely do not know what they own.
We give you access to yours. You can look at it whenever you like, and if you ever go somewhere else, it goes with you. A provider who needs to hold your documentation to keep you is telling you something about the work.
A place to find and track the AI and automation opportunities inside your own business, rather than a strategy document nobody opens again. Ideas get logged, sized and followed through, so at any point you can see what is worth trying, what is underway and what actually saved time once it shipped.
You also see what we have built for other clients, including the things that turned out not to be worth the money. Most businesses do not need an AI strategy. They need to know which two things are worth trying.
We charge for the machines we look after, not the number of times you need us. No callout fees, no per-ticket charges, and no invoice that grows every time something breaks.
Servers, ageing hardware, anything still sitting in a cupboard on your premises, and environments that have been left alone for a few years.
Scale. The larger the fleet, the lower the rate per machine, because the fixed part of running your account does not grow with it.
Support itself: phone, email, remote, on site, and your network gear. No callout fees. You never pay more for a month where a lot went wrong.
Projects, hardware, and Microsoft licensing. Quoted separately so you can see what is ours and what is a cost we pass through.
A board does not buy IT support. It buys a number that holds for the term, and evidence that the risk actually moved.
A fixed monthly fee per device, agreed for the term. It budgets as opex, forecasts cleanly across a financial year, and does not spike in the months something goes wrong.
Before anything new is quoted, we find the duplicate subscriptions, the unused licences and the tooling you already pay for and never switched on. Most businesses recover real money here.
Secure Score raised and held, patching reported monthly, testing done annually by an ISO 27001 certified provider. Evidence an auditor, an insurer or a tender panel can actually read.
Response targets carry financial consequence if missed, and your documentation is yours. If the relationship ever ends, the knowledge does not leave with us.
The provider has read the standard and believes they meet it. Nobody checked. It is free to claim, and most of our competitors claim it.
ISO 27001, audited annually by an accredited certification body. Essential Eight Maturity Level 2, audited by a third party under our DISP membership, because Defence required it.
The question that separates them: who checked, and can I see the report?
Because two businesses with the same number of laptops can be a year apart in effort. Day-to-day support demand is the biggest part of that, and it varies enormously: one office of thirty raises a handful of tickets a month, another of thirty raises that many in a week, depending on the systems they run, how much change they are going through and how comfortable their staff are with the technology. The state of the estate compounds it: one has current hardware and a tidy Microsoft tenant, the other has a server in a cupboard, three people sharing a login and four years of deferred updates. The range above is honest about that spread. A fixed list would only be honest about one of them.
Per month, excluding GST. Managed agreements are billed monthly on a fixed fee, so the number does not move because you had a bad month.
No. Plenty of clients hold their own. We show it as a separate line because it is a Microsoft cost, not our fee, and you should be able to see which is which. If you do buy it through us, Business Premium is what we recommend for most businesses, because it carries the security tooling we then configure and monitor.
Projects, hardware and Microsoft licensing. A cloud migration, or buying the firewall itself, is quoted on its own so you can see what you are approving. Supporting that firewall afterwards is not: day-to-day support, on-site attendance, your network equipment, monitoring and the security stack are all inside the monthly fee, with no per-ticket and no callout charges.
Yes, and the tick box above shows you by how much. Application control is the expensive part, and not because of the licence. It is the work of deciding what is allowed to run on your machines and then handling the exceptions forever after. The uplift also covers the extra logging that maturity evidence rests on. Where you land inside that depends on how far your current environment is from the level you need, which is what an assessment establishes.
It is built from how we price agreements, so the middle of the range is a fair expectation for a typical environment of that size. It is not a quote and we will not hold you to it, but we would rather you found out now than after two meetings.
The calculator gets you a range. A short conversation gets you the real number, priced on what is in your environment. Thirty minutes, free, no commitment.
Prefer to talk? Call 1300 080 000, Monday to Friday, 8:30 am to 5:00 pm in Adelaide and Brisbane.
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