Brisbane CBD · Level 4, 260 Queen St

Brisbane IT support with response times you can hold us to.

Twenty years running IT for Australian businesses, with a team in the Brisbane CBD, under an ISO 27001 certified management system. Response targets are tiered by priority and written into your service schedule, and a missed target carries a credit of 2% of your monthly fee for that breach, up to 25%.

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ISO 27001 certified ISMS 35 specialists on the bench 90-day walk-away guarantee

Two InterIntra engineers working through a client environment at their desks — **Level 4, 260 Queen St** Brisbane City QLD 4000

200+

Active clients

35+

On-bench specialists

Est. 2006

In business

ISO 27001

Certified information security

Complete IT support for Brisbane businesses.

One team for everything your business needs to run, secure and grow, on a predictable monthly agreement rather than per-incident bills.

Help desk: no ticket limits, and response times backed by a financial SLA
Monitoring: 24/7 proactive maintenance that prevents problems before they bite
On-site attendance: Brisbane CBD and inner suburbs, by arrangement, from our Queen St office
Cyber security: MFA, the Essential Eight, backups and endpoint protection, built in
Microsoft 365: licensing, security hardening, Exchange, Teams, SharePoint and Intune
Hardware and infrastructure: procurement, networks and lifecycle, planned and managed for you

It's all delivered as one service. See the full detail, inclusions and SLA on our Managed IT Services page.

See our full Managed IT Services →

Who you actually deal with

The team behind your support.

You get an allocated team who learn your environment and stay with it, rather than a rotating queue where you start from scratch on every call. These are the three groups your tickets, your site visits and your security work land with.

An InterIntra help desk engineer on a headset at their desk — Help desk

The team the response clock is measured against. No ticket limits, and every ticket timestamped against its target from the moment it lands.

InterIntra team members meeting outside a client's city office — On-site field support

Engineers who attend your premises across the Brisbane CBD and inner suburbs for hardware, network fit-outs, new offices and critical incidents.

InterIntra consultants mapping a network architecture on a whiteboard — Strategy & security

The people who build your 12-month plan, run your Essential Eight alignment and sit in your quarterly review rather than waiting for something to break.

What would that team cost you?

Give us your user, device and server counts and the calculator returns an indicative monthly range. No call required.

See what an agreement costs →

The financial guarantee

Response times written into your contract.

If we miss an agreed response target, you are credited 2% of your monthly invoice for that breach. The same targets apply to every managed client — there is no premium tier that buys you the response you already thought you were paying for.

Response and resolution targets by priority level, with the service credit that applies to a missed target.
Priority	Impact level	Response guarantee	Resolution target	Breach penalty
P1Critical	Business-wide outage or security incident	1 hour	4 hours	2% monthly credit
P2High	Major function or department impaired	2 hours	8 hours	2% monthly credit
P3Medium	Single user affected, workaround available	4 hours	24 hours	2% monthly credit
P4Low	Minor request or administrative change	8 hours	40 hours	2% monthly credit

Credits are capped at 25% of the invoice for the month. The credit matters less than what it does to us: once a missed hour costs the provider something, it stops being a customer service problem and becomes an operational one, and it gets staffed and escalated accordingly.

Targets apply to help desk and remote response for managed services clients under an active agreement, and cover Brisbane clients on the same terms as everywhere else. On-site attendance across the Brisbane CBD and inner suburbs is scheduled with you by arrangement rather than against a fixed clock while we grow the local team. It would be an easy number to print, which is precisely why we have not. Full terms sit in your service schedule.

Where we attend

On-site across the Brisbane CBD and inner suburbs.

Remote fixes most things. The rest needs someone in the room — and here we would rather tell you exactly what we can commit to than print a number we are still building toward.

Dispatched from Queen St. A team in the Brisbane CBD, so a site visit is a walk or a short drive rather than an interstate flight.
Booked in, not clocked. On-site attendance is scheduled with you by arrangement. We are not printing an on-site clock for Brisbane until the local team is big enough to stand behind it.
The remote clock is the same everywhere. Help desk and remote response targets cover Brisbane clients on identical terms, and that is where almost all of the work happens.
Thirty-five specialists behind it. Project and escalation work draws on the full bench, so a Brisbane engagement is never limited to who happens to be in the Brisbane office.

The map is indicative of where we dispatch from, not a service boundary. Tell us where your sites are and we will tell you plainly what we can commit to.

Interstate work

We have delivered in Queensland.

Work we have already delivered outside South Australia, including inside a live Queensland hospital.

Case Study

Sunshine Coast University Hospital

ICT auditing and independent verification with Downer, across infrastructure, identity and security posture in a live Queensland hospital.

Read the case study →

Case Study

Hunter Premium Funding

IT separation and stand-up of an independent environment following the Allianz and Pemba Capital transaction.

Read the case study →

Case Study

LJ Hooker

On-premise servers migrated to AWS for 100+ daily users across multiple offices, with minimal disruption.

Read the case study →

Work in a specific sector? See how we help your industry.

Frequently Asked Questions

Brisbane IT support, answered.

Do you provide on-site IT support in Brisbane?

Yes. We have an office at Level 4, 260 Queen St in the Brisbane CBD, and we attend client premises across the CBD and inner suburbs by arrangement for hardware, infrastructure, new offices and critical incidents. Day-to-day support, monitoring and help desk are delivered by our wider team, so they are never dependent on anyone being in the room.

What areas do you cover from Brisbane?

On-site attendance covers the Brisbane CBD and inner suburbs by arrangement. Everything that does not need someone physically present, including help desk, 24/7 monitoring, Microsoft 365, cyber security and project work, we deliver across Queensland and nationally.

How fast do you respond?

Help desk and remote response times are covered by our financial service level agreement: miss an agreed response time and you are compensated, at 2% of your monthly fee per breach up to 25%. Those targets apply to Brisbane clients on the same terms as everywhere else. On-site attendance in Brisbane is scheduled by arrangement rather than against a fixed clock while we grow the local team.

Are you actually based in Brisbane, or is this a remote operation?

Yes, we have an office at 260 Queen St and we attend client sites in person. Our head office is Adelaide, where most of our thirty-five specialists sit, and we are scaling the Brisbane team as demand builds. In practice that means local attendance with a full national bench behind it, rather than a small local operation working alone.

What Queensland work have you delivered?

We delivered ICT auditing and independent verification for Sunshine Coast University Hospital in partnership with Downer, covering infrastructure, networking, identity, security posture and service management across a live hospital environment. We have also delivered interstate for Hunter Premium Funding and LJ Hooker.

How much do managed IT services cost in Brisbane?

We price on a per-device model, a fixed monthly fee per computer, server or network device, so costs are predictable and scale with your business. Brisbane is priced on the same basis as the rest of our book. The rate depends on your environment, service scope and any compliance requirements. Book a free 30-minute call and we will give you a realistic estimate.

InterIntra partnered with Downer to perform structured ICT audits across the hospital's technology estate, delivering clear findings, prioritised risks and practical remediation paths.

Sunshine Coast University HospitalICT audit, delivered with Downer

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Get started

Ready for a Brisbane IT partner you know by name?

Book a 30-minute discovery call. We'll look over your current setup and give you an honest price estimate — including telling you if switching isn't worth it.

Where you're at now. Your setup, what keeps breaking, and what's actually in your existing agreement.
A realistic per-device price. A fixed monthly fee per computer, server or network device, so costs are predictable.
What we'd fix first. The gaps we'd close in your first 30 days, and where we'd look for licence savings.

Prefer to talk? Call 1300 080 000 — Mon–Fri, 8:30 am–5:00 pm Brisbane time.

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No obligation, and no sales pitch. If we're not the right fit we'll say so, and point you somewhere better.

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