Adelaide headquarters · Level 2, 57 Wyatt St

Adelaide IT support from one independent team.

Managed IT, cyber security, GRC and AI from one team. Independently owned since 2006, ISO 27001 certified, and supporting more than 200 organisations from an Adelaide base. Response targets are written into your service schedule, with a credit of 2% of your monthly fee if we miss one.

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ISO 27001 certified ISMS DISP member On-site attendance, metro SA, no callout fee 90-day walk-away guarantee

Two InterIntra engineers working through a client environment at their desks — **Level 2, 57 Wyatt St** Adelaide SA 5000

200+

Active clients

35+

On-bench specialists

2006

Founded in Adelaide

ISO 27001

Certified information security

Complete IT support for Adelaide businesses.

One local team for everything your business needs to run, secure and grow, on a predictable monthly agreement rather than per-incident bills.

Help desk: no ticket limits, and response times backed by a financial SLA
Monitoring: 24/7 proactive maintenance that prevents problems before they bite
On-site support: across metropolitan Adelaide, included in the agreement with no callout fee
Cyber security: MFA, the Essential Eight, backups and endpoint protection
Microsoft 365: management, licensing, security and administration
Hardware and infrastructure: procurement, networks and lifecycle, planned and managed for you

It's all delivered as one service. See the full detail, inclusions and SLA on our Managed IT Services page.

See our full Managed IT Services →

Who you actually deal with

The Adelaide team behind your support.

You get an allocated team who learn your environment and stay with it, rather than a rotating queue where you start from scratch on every call. These are the three groups your tickets, your site visits and your security work land with.

An InterIntra help desk engineer on a headset at their desk — Adelaide help desk

The team the response clock is measured against. No ticket limits, and every ticket timestamped against its target from the moment it lands.

InterIntra team members meeting outside a client's city office — On-site field support

Engineers who attend your premises across metropolitan Adelaide for hardware, network fit-outs, new offices and critical incidents.

InterIntra consultants mapping a network architecture on a whiteboard — Strategy & security

The people who build your 12-month plan, run your Essential Eight alignment and sit in your quarterly review rather than waiting for something to break.

What would that team cost you?

Give us your user, device and server counts and the calculator returns an indicative monthly range. No call required.

See what an agreement costs →

Response times written into your contract.

If we miss an agreed response target, you are credited 2% of your monthly invoice for that breach. The same targets apply to every managed client. There is no premium tier that buys you the response you already thought you were paying for.

Response and resolution targets by priority level, with the service credit that applies to a missed target.
Priority	Impact level	Response guarantee	Resolution target	Breach penalty
P1Critical	Business-wide outage or security incident	1 hour remote 4 hours on-site, metro SA	4 hours	2% monthly credit
P2High	Major function or department impaired	2 hours	8 hours	2% monthly credit
P3Medium	Single user affected, workaround available	4 hours	24 hours	2% monthly credit
P4Low	Minor request or administrative change	8 hours	40 hours	2% monthly credit

Credits are capped at 25% of the invoice for the month. The credit matters less than what it does to us: once a missed hour costs the provider something, it stops being a customer service problem and becomes an operational one, and it gets staffed and escalated accordingly.

Targets apply to managed services clients under an active agreement. Full terms sit in your service schedule, and we walk you through them before you sign anything.

On-site support across metropolitan Adelaide.

Remote fixes most things. The rest needs someone in the room, and that is the part a provider can only promise where it actually has people.

Dispatched from Wyatt St. Engineers leave from the CBD, so metro callouts are a short drive rather than an interstate flight.
No callout fee, ever. On-site attendance is part of the agreement rather than billed per visit, so the cost of a visit never decides whether a problem is worth looking at.
Hardware, networks and fit-outs. Replacements, cabling, switching and access points, and full setups when you open or move an office.
Beyond the metro area. Regional South Australian sites are supported remotely, with on-site attendance arranged by appointment.

The map is indicative of where we dispatch from, not a service boundary. Tell us where your sites are and we will tell you plainly what we can commit to.

Adelaide clients

Trusted by South Australian businesses.

Case Study

Pirate Life Brewing

Managed IT supporting one of South Australia's best-known breweries as it scaled.

Read the case study →

Case Study

Glenelg Community Hospital

Reliable, secure IT for a not-for-profit community hospital in Adelaide's west.

Read the case study →

Case Study

Sports College SA

Essential Eight aligned IT across an independent Adelaide secondary college.

Read the case study →

Case Study

Australia Day Council of SA

Dependable, secure IT for a South Australian not-for-profit delivering one of the state's largest community programs.

Read the case study →

Case Study

Your Place Housing

Reliable IT and data protection for a South Australian not-for-profit community housing provider.

Read the case study →

Client

Mt Torrens Christian School

Managed IT and security for an independent school in the Adelaide Hills, keeping classrooms and admin running.

Work in a specific sector? See how we help your industry.

Adelaide IT support, answered.

Do you provide on-site IT support in Adelaide?

Yes. We are an Adelaide-based team and provide both remote and on-site support across metropolitan Adelaide, with engineers who attend your premises for hardware, infrastructure, new offices and critical incidents. On-site attendance is part of the agreement, with no callout fee.

What areas do you cover?

Our home base is Adelaide and most of our managed clients are across metropolitan Adelaide and South Australia, where we can provide on-site support. We also support clients nationally for remote-suited work such as cyber security, Microsoft 365 and AI projects.

How fast do you respond?

Our response times are backed by a financial service level agreement: if we miss an agreed response time, you are compensated. Critical issues are prioritised, and on-site attendance for our managed clients in Adelaide is part of the agreement, with no callout fee.

How much do managed IT services cost in Adelaide?

We price managed services on a per-device model, a fixed monthly fee per computer, server or network device, so your costs are predictable and scale with your business. The rate depends on your environment, service scope and any compliance requirements. Book a free 30-minute call and we'll give you a realistic estimate for your setup.

Who provides managed IT services in South Australia?

InterIntra is an Adelaide-based managed IT provider that has supported South Australian businesses since 2006. We deliver help desk, on-site support, networks, Microsoft 365 and cyber security to more than 200 organisations across the state. We are ISO 27001 certified, 100% South Australian owned, and back our response times with a financial SLA. See how to choose an IT provider in South Australia.

What should I look for in a South Australian IT provider?

Look for a genuinely local team you can reach and that can attend on-site, transparent per-device pricing, response times backed by a written (ideally financial) SLA, security credentials such as ISO 27001, and real experience in your sector. Ask how fast they respond to critical issues and whether support is handled by their own team or outsourced to a third party.

InterIntra's responsiveness and depth of knowledge meant we could stop worrying about IT entirely. They handle it, and they handle it well.

Finance ManagerSA Government Agency

Ready for an Adelaide IT partner you know by name?

Book a 30-minute discovery call. We'll look over your current setup and give you an honest price estimate, including telling you if switching isn't worth it.

Where you're at now. Your setup, what keeps breaking, and what's actually in your existing agreement.
A realistic per-device price. A fixed monthly fee per computer, server or network device, so costs are predictable.
What we'd fix first. The gaps we'd close in your first 30 days, and where we'd look for licence savings.

Prefer to talk? Call 1300 080 000, Monday to Friday, 8:30 am to 5:00 pm Adelaide time.

Request your free SA IT audit

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No obligation, and no sales pitch. If we're not the right fit we'll say so, and point you somewhere better.

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