IT Support · Telephony · 3CX Partner · Adelaide

Your phone system should make your business sound as good as it actually is.

Outdated phone systems create a bad first impression. Missed calls, clunky hold queues, no visibility into what's happening. We design, deploy and support 3CX business communications for Australian businesses: modern, flexible, and backed by the same team who manages the rest of your IT.

Book a Discovery Call What we deliver

ISO 27001 certified ISMS Response times written into your contract 35+ specialists on the bench

3CX Solutions Partner — How the numbers move

Portability confirmed

Carrier ported

Cutover day

Live on 3CX

A phone system your whole team actually wants to use.

Most business phone systems are frustrating to use or expensive to maintain. 3CX gives your team real call management, any-device flexibility and proper reporting, without the complexity or the lock-in.

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Everything from dial tone to call reporting, fully managed.

We handle the complete telephony engagement: designing the right system for your business, provisioning numbers and SIP trunks, deploying hardware and softphones, and staying on as your ongoing support partner. You don't need to manage a second vendor.

System & numbers

3CX deployment: cloud-hosted and on-premise options configured to your environment
SIP trunking: provisioning and number porting from your current carrier

Phones & apps

Physical handsets: desk phones configured and ready to use on day one
Softphone apps: take your work number anywhere, on desktop and mobile
Voicemail: email delivery and transcription for every message

Call handling

Auto-attendant: digital receptionist and call routing configuration
Call routing: queues, ring groups and routing rules
Call recording: recording and compliance logging for regulatory requirements
Call reporting: real-time and historical reporting dashboards

Integration & support

CRM integration: HubSpot, Microsoft Dynamics, Microsoft 365
Teams integration: native Microsoft Teams integration for Teams-first environments
Managed support: telephony covered under your existing IT support agreement

3CX sits naturally inside a full managed services engagement. The same team monitors your phones, your endpoints, your network and your M365 environment. One partner, not three.

3CX Solutions Partner

Partner pricing, and a direct line to 3CX.

We hold 3CX Solutions Partner status, the same certification level as Australia's largest 3CX resellers. Better pricing on hardware and licences, and direct escalation to 3CX support when complex issues arise.

What partner status gets you

Better pricing on hardware and licences
Direct escalation to 3CX support when complex issues arise

Cloud, on-premise or hybrid. We recommend what's right for you.

There's no single right answer. We assess your environment, your team size, your existing infrastructure and your compliance requirements, then recommend the option that makes the most sense.

Cloud

Cloud-hosted 3CX

Fully managed in a hosted data centre. No on-premise server required. Updates, backups and capacity handled by us. Right for businesses that want maximum flexibility with minimum infrastructure overhead.

On-premise

On-premise 3CX

Runs on hardware at your site, giving you maximum control and predictable costs without ongoing hosting fees. Right for businesses with data sovereignty requirements or an existing server environment they want to use.

Hybrid

Cloud management with on-premise hardware, the best of both. Ideal for businesses with multiple sites or complex routing requirements where local control and cloud flexibility both matter.

Got questions? We have answers.

Something else? Call 1300 080 000 and you'll get a straight answer.

What's the difference between cloud and on-premise 3CX?

Cloud 3CX runs on a server we manage in a data centre. You get the full feature set without hardware overhead, and we handle all maintenance and updates. On-premise runs on a server at your site, giving you direct control and predictable costs without ongoing hosting fees. Most small to mid-sized businesses find cloud simpler; businesses with complex multi-site setups or specific data requirements often prefer on-premise. We'll recommend what's genuinely right for your situation.

Can we keep our existing phone numbers?

Yes. Number porting is a standard part of a 3CX migration. We handle the process with your current carrier and ensure your existing numbers are live on the new system on cutover day, typically with zero downtime. We confirm portability with your carrier early in the project so there are no surprises.

Does 3CX work with Microsoft Teams?

Yes. 3CX integrates with Microsoft Teams, allowing calls to route through the Teams interface if that's how your team prefers to work. You can use Teams as the softphone while 3CX handles call routing and PSTN connectivity behind the scenes. It's a popular setup for businesses already heavily invested in the Microsoft 365 ecosystem.

Case study

Hoshizaki Lancer

A fully managed, cloud-hosted 3CX phone system for a commercial refrigeration manufacturer, with mobile apps, smart call routing and Australian-based hosting.

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