IT Support · Managed Infrastructure · Microsoft Partner

Managed IT infrastructure that runs without drama.

Servers, virtualisation, backups and storage, kept current, monitored continuously and planned ahead. Infrastructure that quietly does its job, with an engineer who already knows it when something needs attention.

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ISO 27001 certified ISMS Response times written into your contract 35+ specialists on the bench

Backup & disaster recovery · your agreement

RPO and RTO: defined in writing

Backup jobs managed
Integrity verified automatically
Restore tests on schedule
DR plan documented and tested

Gaps closed, and kept closed

Patched
Monitored
Backed up
Restore tested

Good infrastructure is invisible. Bad infrastructure is everything.

When servers are patched, backups are tested and hardware is planned ahead of failure, your business just runs. When it isn't, you spend your time managing incidents instead of running the business. We make sure it stays the former.

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Servers to storage: proactively managed, not reactively fixed.

Infrastructure failures are rarely sudden. They're usually the result of patching left undone, hardware running past end-of-life, or backups that were set up once and never touched again. We close those gaps and keep them closed.

Server management: Windows Server patching, performance monitoring and health checks
Virtualisation: Hyper-V, VMware and Nutanix management and capacity planning
Backup management: job management, integrity verification and restore testing
Disaster recovery: DR planning, documented runbooks and regular DR tests
Storage management: SAN/NAS health monitoring, capacity alerts and expansion planning
Active Directory & DNS: domain services health monitoring and administration
Patch management: operating system and application patches deployed on schedule
Proactive monitoring: continuous monitoring with alerting for every infrastructure component
Lifecycle planning: hardware EOL tracking, warranty management and refresh planning
Infrastructure documentation: current architecture diagrams, runbooks and recovery procedures

Infrastructure management sits inside a full managed services engagement. The same team who manage your servers also answer your helpdesk calls and monitor your network, one team with full context across your environment.

Backups that are actually tested

Most businesses think their backups are fine until they need to restore from one.

We manage backup jobs, verify data integrity automatically, and conduct documented restore tests on a scheduled basis. RPO and RTO targets are defined in your agreement, so you know exactly what to expect before something goes wrong, not after.

What we manage

Windows Server
Linux
Hyper-V
VMware
Nutanix
SAN and NAS
Active Directory & DNS
Azure and AWS

What we actually manage for you.

Managed infrastructure covers every layer of your on-premises and hybrid environment, from physical hardware through to operating systems and data protection.

Compute

Server management

Windows Server and Linux systems monitored, patched and maintained. Performance baselines tracked so degradation is caught early. Enterprise hardware supported under our partner status with direct access to vendor support channels.

Virtualisation

Virtualisation management

Hyper-V, VMware and Nutanix environments managed and optimised. VM health monitoring, capacity planning, snapshot management and live migration. Hyperconverged infrastructure (HCI) on Nutanix where it suits the environment.

Data protection

Backup & disaster recovery

Backup jobs managed, monitored and verified. Restore tests conducted on schedule with documented results. Disaster recovery plans designed to your RPO and RTO requirements, and tested, not just filed away.

Storage

Storage management

SAN and NAS health monitored continuously. Capacity thresholds alerting before you run out of space. Storage tiering and performance optimisation. Enterprise storage platforms supported under our vendor partner relationships with direct escalation paths.

Visibility

Proactive monitoring

Every infrastructure component monitored around the clock. CPU, memory, disk, event logs, replication health. Alerts are investigated by engineers, not just acknowledged. We catch degradation before it becomes a failure.

Planning

Lifecycle planning

Hardware EOL tracked and flagged well in advance. Warranty and vendor support status reviewed in every quarterly business review. Refresh recommendations come with honest comparisons between on-premises, hybrid and cloud-first options.

InterIntra infrastructure management team

“The businesses that have the worst infrastructure incidents are almost never the ones with old equipment. They're the ones with equipment nobody was watching.”

Lewis Hanlon

Head of Services · InterIntra

Got questions? We have answers.

Something else? Call 1300 080 000.

What does managed infrastructure actually include?

On-premises server management, patching, monitoring, performance tuning and capacity planning. Virtualisation management across Hyper-V, VMware and Nutanix. Backup and disaster recovery design, testing and ongoing management. Storage administration and health monitoring. Lifecycle planning to prevent hardware running past end-of-life. Proactive alerting and incident response with the same financial SLA that covers the rest of your managed services engagement.

Do you manage cloud infrastructure as well as on-premises servers?

Yes. We manage hybrid environments that span on-premises infrastructure and Azure or AWS cloud. This includes Azure IaaS and PaaS services, Azure Virtual Desktop, AWS EC2 and RDS, and cloud-connected backup and DR. If your environment is moving to cloud over time, we plan and execute that transition rather than just managing what's there today.

How do you handle backups and disaster recovery?

Backups are only worth the last time you tested them. We manage backup jobs, verify data integrity automatically, and conduct restore tests on a scheduled basis, not just assume it's working. Disaster recovery plans are documented, tested and reviewed annually. RPO and RTO targets are defined in your agreement so you know exactly what to expect when something goes wrong.

What happens when a server goes down?

Our monitoring detects server failures and degradation automatically. A P1 server outage triggers a 1-hour response from our team, with a 4-hour resolution target. If the issue requires on-site intervention, failed hardware, drives, power, an engineer attends with no callout fee, booked in with you. We keep spare hardware available for common failure scenarios to avoid waiting on vendor lead times.

When should we upgrade or replace ageing infrastructure?

We track hardware end-of-life, warranty status and vendor support timelines for everything in your environment. Lifecycle planning recommendations come through your quarterly business reviews, well before hardware becomes a risk. We also flag when the economics of maintaining ageing on-premises infrastructure no longer stack up against a cloud or hybrid alternative, and give you an honest comparison.

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