IT Support · Managed Infrastructure · Microsoft Partner

Managed IT infrastructure that runs without drama.

Servers, virtualisation, backups and storage, kept current, monitored continuously and planned ahead. Infrastructure that quietly does its job, with an engineer who already knows it when something needs attention.

Infrastructure that earns its keep

Good infrastructure is invisible.
Bad infrastructure is everything.

When servers are patched, backups are tested and hardware is planned ahead of failure, your business just runs. When it isn't, you spend your time managing incidents instead of running the business. We make sure it stays the former.

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Managed IT Infrastructure

Servers to storage: proactively managed, not reactively fixed.

Infrastructure failures are rarely sudden. They're usually the result of patching left undone, hardware running past end-of-life, or backups that were set up once and never touched again. We close those gaps and keep them closed.

What's covered
  • Server management. Windows Server patching, performance monitoring and health checks
  • Virtualisation. Hyper-V, VMware and Nutanix management and capacity planning
  • Backup management: job management, integrity verification and restore testing
  • Disaster recovery. DR planning, documented runbooks and regular DR tests
  • Storage management. SAN/NAS health monitoring, capacity alerts and expansion planning
  • Active Directory & DNS. Domain services health monitoring and administration
  • Patch management. Operating system and application patches deployed on schedule
  • Proactive monitoring. Continuous monitoring with alerting for every infrastructure component
  • Lifecycle planning. Hardware EOL tracking, warranty management and refresh planning
  • Infrastructure documentation. Current architecture diagrams, runbooks and recovery procedures

Backups that are actually tested

Most businesses think their backups are fine until they need to restore from one. We manage backup jobs, verify data integrity automatically, and conduct documented restore tests on a scheduled basis. RPO and RTO targets are defined in your agreement, so you know exactly what to expect before something goes wrong, not after.

Infrastructure management sits inside a full managed services engagement. The same team who manage your servers also answer your helpdesk calls and monitor your network, one team with full context across your environment.

Key service areas

What we actually manage for you.

Managed infrastructure covers every layer of your on-premises and hybrid environment, from physical hardware through to operating systems and data protection.

Server management
Compute

Server management

Windows Server and Linux systems monitored, patched and maintained. Performance baselines tracked so degradation is caught early. Enterprise hardware supported under our partner status with direct access to vendor support channels.

Virtualisation
Virtualisation

Virtualisation management

Hyper-V, VMware and Nutanix environments managed and optimised. VM health monitoring, capacity planning, snapshot management and live migration. Hyperconverged infrastructure (HCI) on Nutanix where it suits the environment.

Backup and DR
Data protection

Backup & disaster recovery

Backup jobs managed, monitored and verified. Restore tests conducted on schedule with documented results. Disaster recovery plans designed to your RPO and RTO requirements, and tested, not just filed away.

Storage management
Storage

Storage management

SAN and NAS health monitored continuously. Capacity thresholds alerting before you run out of space. Storage tiering and performance optimisation. Enterprise storage platforms supported under our vendor partner relationships with direct escalation paths.

Proactive monitoring
Visibility

Proactive monitoring

Every infrastructure component monitored around the clock. CPU, memory, disk, event logs, replication health. Alerts are investigated by engineers, not just acknowledged. We catch degradation before it becomes a failure.

Lifecycle planning
Planning

Lifecycle planning

Hardware EOL tracked and flagged well in advance. Warranty and vendor support status reviewed in every quarterly business review. Refresh recommendations come with honest comparisons between on-premises, hybrid and cloud-first options.

InterIntra infrastructure management team

“The businesses that have the worst infrastructure incidents are almost never the ones with old equipment. They're the ones with equipment nobody was watching.”

Lewis Hanlon
Lewis Hanlon
Head of Services · InterIntra
Frequently Asked Questions

Got questions? We have answers.

Get Started

Ready for infrastructure that works without drama?

30 minutes, free, no commitment. We'll walk through your current environment and tell you what properly managed infrastructure looks like for a business your size.

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