Servers, virtualisation, backups and storage, kept current, monitored continuously and planned ahead. Infrastructure that quietly does its job, with an engineer who already knows it when something needs attention.
When servers are patched, backups are tested and hardware is planned ahead of failure, your business just runs. When it isn't, you spend your time managing incidents instead of running the business. We make sure it stays the former.
Back to IT Support overview →Infrastructure failures are rarely sudden. They're usually the result of patching left undone, hardware running past end-of-life, or backups that were set up once and never touched again. We close those gaps and keep them closed.
Most businesses think their backups are fine until they need to restore from one. We manage backup jobs, verify data integrity automatically, and conduct documented restore tests on a scheduled basis. RPO and RTO targets are defined in your agreement, so you know exactly what to expect before something goes wrong, not after.
Infrastructure management sits inside a full managed services engagement. The same team who manage your servers also answer your helpdesk calls and monitor your network, one team with full context across your environment.
Managed infrastructure covers every layer of your on-premises and hybrid environment, from physical hardware through to operating systems and data protection.
Windows Server and Linux systems monitored, patched and maintained. Performance baselines tracked so degradation is caught early. Enterprise hardware supported under our partner status with direct access to vendor support channels.
Hyper-V, VMware and Nutanix environments managed and optimised. VM health monitoring, capacity planning, snapshot management and live migration. Hyperconverged infrastructure (HCI) on Nutanix where it suits the environment.
Backup jobs managed, monitored and verified. Restore tests conducted on schedule with documented results. Disaster recovery plans designed to your RPO and RTO requirements, and tested, not just filed away.
SAN and NAS health monitored continuously. Capacity thresholds alerting before you run out of space. Storage tiering and performance optimisation. Enterprise storage platforms supported under our vendor partner relationships with direct escalation paths.
Every infrastructure component monitored around the clock. CPU, memory, disk, event logs, replication health. Alerts are investigated by engineers, not just acknowledged. We catch degradation before it becomes a failure.
Hardware EOL tracked and flagged well in advance. Warranty and vendor support status reviewed in every quarterly business review. Refresh recommendations come with honest comparisons between on-premises, hybrid and cloud-first options.
“The businesses that have the worst infrastructure incidents are almost never the ones with old equipment. They're the ones with equipment nobody was watching.”
On-premises server management, patching, monitoring, performance tuning and capacity planning. Virtualisation management across Hyper-V, VMware and Nutanix. Backup and disaster recovery design, testing and ongoing management. Storage administration and health monitoring. Lifecycle planning to prevent hardware running past end-of-life. Proactive alerting and incident response with the same financial SLA that covers the rest of your managed services engagement.
Yes. We manage hybrid environments that span on-premises infrastructure and Azure or AWS cloud. This includes Azure IaaS and PaaS services, Azure Virtual Desktop, AWS EC2 and RDS, and cloud-connected backup and DR. If your environment is moving to cloud over time, we plan and execute that transition rather than just managing what's there today.
Backups are only worth the last time you tested them. We manage backup jobs, verify data integrity automatically, and conduct restore tests on a scheduled basis, not just assume it's working. Disaster recovery plans are documented, tested and reviewed annually. RPO and RTO targets are defined in your agreement so you know exactly what to expect when something goes wrong.
Our monitoring detects server failures and degradation automatically. A P1 server outage triggers a 1-hour response from our team, with a 4-hour resolution target. If the issue requires on-site intervention, failed hardware, drives, power, we dispatch within 4 hours for Adelaide metro. We keep spare hardware available for common failure scenarios to avoid waiting on vendor lead times.
We track hardware end-of-life, warranty status and vendor support timelines for everything in your environment. Lifecycle planning recommendations come through your quarterly business reviews, well before hardware becomes a risk. We also flag when the economics of maintaining ageing on-premises infrastructure no longer stack up against a cloud or hybrid alternative, and give you an honest comparison.
30 minutes, free, no commitment. We'll walk through your current environment and tell you what properly managed infrastructure looks like for a business your size.
