What does managed network services actually include?

Continuous monitoring of your switches, routers, firewalls and wireless access points. Proactive alerting and incident response, we investigate alerts before they become outages. Configuration management, firmware patching, capacity planning and full network documentation. WiFi design and management, firewall policy review and change control, and regular network health reporting. Everything runs under the same financial SLA as our broader managed services engagement.

Which network vendors do you work with?

We're an Aruba Networks partner for switching and wireless, and a Check Point partner for firewalls and network security. We also work with Cisco Meraki, Fortinet, Ubiquiti and most mainstream enterprise networking brands. We recommend based on what suits your environment and budget, not on which vendor has the best rebate programme.

How do you handle network changes and firewall rules?

All changes go through a documented change control process, no one makes an ad-hoc firewall rule change on a Friday afternoon and forgets to write it down. Requests are logged, reviewed, scheduled and tested. We maintain current configuration backups for every device so recovery from a misconfiguration or hardware failure is fast.

Can you take over management of our existing network equipment?

Yes. We start with a network audit, documenting your current topology, device inventory, firmware versions and any known issues. From there we onboard your equipment into our monitoring and management platform and establish a baseline. If your hardware is end-of-life or approaching it, we'll flag that and include it in lifecycle planning, but we'll manage what you have in the meantime.

What happens when a network device fails or the internet goes down?

Our monitoring detects outages and degraded performance automatically, often before your staff notice. For critical network failures, we respond under the same P1/P2 SLA as any other outage: 1-hour response for a full outage, 2 hours for major degradation. We investigate remotely first, and dispatch on-site if the issue requires physical access to the hardware.

IT Support · Managed Network Services · Aruba & Check Point Partner

Managed network services for Australian businesses.

Your network is the foundation everything else runs on. We monitor it continuously, manage the hardware, and respond before small problems become outages, backed by a financial SLA and documented to a standard your team can actually rely on.

Book a Discovery Call What's covered

Proactive, not reactive

We know about the problem
before you do.

Continuous monitoring means network faults, capacity issues and security events trigger alerts to our team around the clock. Most issues are resolved before a single end user is affected. When they can't be, you hear from us, not the other way around.

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Managed Network Services

Every layer of your network: monitored, managed and documented.

A poorly managed network is the most common source of IT problems that feel random but aren't. Dropped connections, slow WiFi, mystery outages, firewall rules nobody remembers creating, these are symptoms of a network that's being reacted to rather than managed. We fix that.

What's covered

Continuous monitoring. Switches, routers, firewalls and wireless access points, 24/7
Proactive alerting. Faults and degradation detected and investigated before they cause outages
Managed firewalls. Check Point and other platforms, policy management, rule reviews and patching
Switching & routing. Aruba and enterprise-grade switching, VLAN management, QoS
WiFi management. Site surveys, access point deployment, coverage optimisation and troubleshooting
Firmware & patches. Scheduled updates across network devices to close security gaps
Change control. Every configuration change documented, approved and backed up
Network segmentation. Separate guest, corporate and OT networks where required
Network documentation. Up-to-date topology diagrams, device inventories and runbooks
Capacity planning. Bandwidth usage analysis and hardware refresh planning

Aruba & Check Point partner

We hold partner status with Aruba Networks for enterprise switching and wireless, and Check Point for firewalls and network security, meaning direct access to vendor support, faster hardware replacement and current certification on the platforms we manage. We also work with Cisco Meraki, Fortinet and Ubiquiti across existing client environments.

Network management sits inside a full managed services engagement. The team monitoring your network are the same engineers who answer your helpdesk calls, so context is never lost between teams.

Key service areas

What we actually manage for you.

Managed network services isn't one thing, it's a set of overlapping responsibilities across every layer of your network stack.

Security

Firewall management

Check Point, Fortinet and other enterprise firewalls managed end-to-end. Policy reviews, rule cleanup, firmware patching and real-time threat monitoring. No stale rules, no shadow access, no forgotten holes.

Core network

Switching & routing

Aruba and enterprise switching configured and managed properly. VLANs, QoS, spanning tree, port security. Layer 3 routing and inter-VLAN traffic handled correctly, not cobbled together.

Wireless

WiFi management

Aruba access points deployed, configured and managed centrally. Site surveys to eliminate dead zones. SSID management, band steering, client roaming and separate guest networks with proper isolation.

Visibility

Monitoring & alerting

Every network device monitored continuously, uptime, performance, utilisation and security events. Alerts are investigated by engineers, not just acknowledged and closed. Problems get fixed, not logged.

Documentation

Network documentation

Current topology diagrams, device inventories, IP addressing, VLAN maps and configuration backups, maintained, not left to rot in a folder from 2019. When something breaks, recovery starts with accurate records.

Planning

Lifecycle & capacity planning

Hardware end-of-life tracked and planned for, not discovered when a device fails. Bandwidth usage reviewed quarterly. Growth and new site requirements scoped in advance so you're never caught short.