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IT support in Adelaide

Adelaide IT support, security and strategy. From one independent team.

Managed IT support, cyber security, GRC and AI from one team. Independently owned since 2006, ISO 27001 certified, and response targets written into your contract with a credit of 2% of your monthly fee if we miss one. Adelaide-based, with on-site attendance across the metro included at no callout fee.

Book a Free IT Health Check See pricing How switching works

ISO 27001 certified DISP member 90-day walk-away guarantee Local Adelaide team

Two InterIntra team members working through a document with a client

McMahon Services

Harrison McMillan

National Jet Express

Pirate Life Brewing

Royal Adelaide Hospital

Swanbury Penglase

Glenelg Community Hospital

The Barossa Council

Australia Day Council SA

The Jewellery Group

McMahon Services

Harrison McMillan

National Jet Express

Pirate Life Brewing

Royal Adelaide Hospital

Swanbury Penglase

Glenelg Community Hospital

The Barossa Council

Australia Day Council SA

The Jewellery Group

4.8 from 45 Google reviews

What’s your IT provider really costing you?

While you weigh up whether switching is worth the disruption, the current arrangement keeps charging you: in downtime, in fees that were never in the quote, and in afternoons your team spends chasing instead of working.

Unplanned downtime

Downtime from issues a proactive provider would have caught before anyone raised a ticket.

Charges outside the quote

Callout fees, out-of-scope charges and project loading that never appeared in the original quote.

Response times that slip

Businesses who name slow response times as their single biggest frustration with their current IT provider.

Spending nobody has reviewed

Enterprise networking and premium licences scoped for an organisation several times the size. One thirty-person not-for-profit was paying for both.

All of this sits inside the monthly fee

The day-to-day work of keeping your people running is not quoted separately and not charged by the ticket. If someone needs a hand, a new laptop built, or one of us on site, that is what you are already paying for.

Unlimited help desk, remote and on-site
On-site attendance with no callout fee
Proactive 24/7 monitoring
Monthly operating system and third-party application patching
New laptop and desktop builds
User onboarding and offboarding
Layered security package covering endpoints and Microsoft 365
Network device maintenance and management
Microsoft 365 backup
Microsoft tenant governance and monthly security uplift
Shared documentation platform
12-month strategy and regular advice

Priced separately, and shown as their own lines: Microsoft licensing, server backup, and Essential Eight uplift. Everything else above is in the per-device fee. See the full breakdown.

So what does moving cost?

Three numbers gets you an indicative monthly range for your environment. No call required.

See what moving to us costs →

Our minimum managed agreement is ten devices. Below that, a conversation is worth more than a proposal.

No fine print

With us, you’ll know exactly what you’re paying for.

Nobody switching providers is worried about the first month. They are worried about being in the same position in two years, with a different logo on the invoice and the same reasons not to move. Our minimum term is twelve months: long enough to do the migration properly, short enough that you are not signing away three years on a first impression. There is no fine print, and nothing that turns up later as a surprise. Past that, here is what does not hold you.

01

Your documentation is yours

The network diagram, the licence register, how everything is configured. You can read it whenever you like, and if you leave it goes with you. Most providers keep it where only they can reach it, and that is precisely what makes leaving expensive.

02

The targets carry consequence

Response and resolution targets sit in the agreement, and a miss credits 2% of that month's invoice, capped at 25%. Not a promise about how much we care. A number you can point at.

03

The price does not drift

A fixed monthly fee per device. No callout fees, no per-ticket charges, and no invoice that grows in the months you needed us most.

04

You can see the work

A ticket portal with the SLA clock running where you can see it, an all-tickets view for anyone who wants the whole picture, and a monthly report of what was done. Judging us does not require taking our word for it.

An Adelaide office behind your SLA.

An SLA is only as good as the people running against it. These are the three groups your tickets, your strategy and your infrastructure land with.

InterIntra consultants mapping a network architecture on a whiteboard — Strategy & architecture

The people who build your 12-month plan and sit in your quarterly review, rather than waiting for something to break.

Two InterIntra help desk engineers working through a ticket at a workstation — Help desk & support

The team the response clock is measured against. An allocated crew who learn your environment, not a queue of strangers.

The InterIntra team working through a client environment in a boardroom — Infrastructure & projects

Cloud, networks and cutovers, drawn from a bench of 35 specialists so a project never waits on one person's calendar.

Some of the team you’ll deal with

Named people with named roles, rather than a ticket number and whoever is free. The same ones stay with your account.

Lewis Hanlon, Head of Service at InterIntra — Lewis HanlonHead of Service

Kate Haythorpe, Service Team Leader at InterIntra — Kate HaythorpeService Team Leader

Felipe Alvim, Service Team Leader at InterIntra — Felipe AlvimService Team Leader

Cameron Weymouth, Solutions Architect at InterIntra — Cameron WeymouthSolutions Architect

Matt Payze, Head of Cyber Security at InterIntra — Matt PayzeHead of Cyber Security

Alex Macklin, Chief Executive Officer at InterIntra — Alex MacklinChief Executive Officer

SLA targets matrix.

Response and resolution targets written directly into your contract. The same targets for every managed client. There is no premium tier that buys you the response you already thought you were paying for.

Response and resolution targets by priority level, with the service credit that applies to a missed target.
Priority level	Description	Response guarantee	Resolution target	Breach penalty
P1Critical	Full outage or security incident	1 hour	4 hours	2% monthly credit
P2High	Major function impaired	2 hours	8 hours	2% monthly credit
P3Medium	Single user affected	4 hours	24 hours	2% monthly credit
P4Low	How-to or minor request	8 hours	40 hours	2% monthly credit

Credits are capped at 25% of the invoice for the month. Each missed target carries a credit of 2% of your monthly fee, to a maximum of 25% per invoice. The credit matters less than what it does to us: once a missed hour costs the provider something, it stops being a customer service problem and becomes an operational one, and it gets staffed and escalated accordingly.

Targets apply to help desk and remote response for managed services clients under an active agreement. On-site attendance across metropolitan Adelaide is included with no callout fee, booked in with you rather than run against a printed clock. Full terms sit in your service schedule, and we walk you through them before you sign anything.

How switching actually works

Onboarding process.

Four steps from first call to a dedicated Adelaide team, typically inside 30 days. Zoe runs it end to end, so there is one person accountable for the date and one person to ask. Onboarding is free, and it is the part most businesses expect to be worse than it is.

Zoe Gardner Project Coordinator · runs your onboarding end to end

Step 01

Audit & health check

Thirty minutes on your current setup, costs and pain points, then a straight answer on whether switching is worth it for you.

Step 02

Zero-downtime transition

Cutover planned around your business hours, each step confirmed with you before it happens. Onboarding is free, a $6,000+ value.

Step 03

Direct provider handover

We deal with your outgoing provider on documentation, licences and access, so you are not stuck negotiating the exit yourself.

Step 04

Dedicated Adelaide team assigned

An allocated team who learn your environment and stay with it, backed by our interstate teams and a bench of 35 specialists, plus a 90-day walk-away guarantee.

Businesses that actually switched.

Three that moved to us from another provider, or through a cutover that could not slip. The write-ups say what changed and what it took.

Pirate Life Brewing

Full MSP transition

Moved off a legacy provider: old systems decommissioned, workloads migrated to cloud, and cloud phones rolled out, while the brewery kept running.

Read the case study

Arteva Funding

Weekend cutover

A headquarters relocation for 50+ staff serving 130,000+ clients, with the infrastructure cutover done over a weekend so Monday opened normally.

Read the case study

The Jewellery Group

Support at scale

Zamels and Mazzucchelli's: 72 stores and an Adelaide head office supported seven days a week, across every Australian time zone.

Read the case study

All case studies: twenty of them, across brewing, finance, health, local government, education and retail.

Hear it from both sides.

What we promise

Alex Macklin, CEO: “3 things to demand before you sign.” A real SLA, pricing you can predict, and someone who is actually accountable. Fifty seconds.

A contractual, financial SLAResponse targets written in, with a credit if we miss one.
Pricing you can predictA fixed monthly rate that does not move when something breaks.
Someone actually accountableAn allocated team who know your environment, not whoever is free.

What clients found

General Manager, Loadex Hire Transport & equipment hire · switched from a previous provider

Ally Duncan, Chief Operating Officer Arteva Funding · switched from a legacy MSP

Ready to switch?

Ready for IT support that puts money behind its promises?

Thirty minutes, no obligation, and a straight answer either way. If switching isn't worth it for you, we'll tell you that.

Where you're at now. Your setup, what keeps breaking, what you're paying, and what's actually in your existing agreement.
What we'd change first. The gaps we'd close in your first 30 days, and where we'd look for licence and automation savings.
Whether switching is worth it. If it's yes, a timeline and a fixed per-user price before you commit to anything.

Alex Macklin

Cameron Weymouth

Lewis Hanlon

Matt Payze

Our team's looking forward to meeting you. Say hello, we'll take it from there.

Prefer to talk? Call 1300 080 000, Monday to Friday, 8:30 am to 5:00 pm Adelaide time.

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Trusted Partners & Certifications

BSI ISO/IEC 27001 Certified

Microsoft Solutions Partner

Microsoft Azure

Hewlett Packard Enterprise

Huntress

3CX

Anthropic

Check Point

Dell

Lenovo

Microsoft 365

Veeam

Aruba Networks

APC

Yealink

Vocus

N-Able

Exclaimer

Nutanix

Airlock Digital

Keeper Security

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