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Adelaide managed IT services

Stop tolerating slow IT. Get contractually guaranteed response times.

Most IT agreements set response targets that cost the provider nothing when they slip. Ours are tiered by priority and written into your service schedule, and a missed target carries a credit of 2% of your monthly fee for that breach, up to 25%. Adelaide-based since 2006, ISO 27001 certified, and for critical issues we target an on-site response within four hours across metropolitan Adelaide.

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ISO 27001 certified 90-day walk-away guarantee Local Adelaide team

Two InterIntra team members working through a document with a client

200+

Active clients

35+

On-bench specialists

Est. 2006

In business

ISO 27001

Certified ISMS

The status quo has a price

Cost of doing nothing.

While you weigh up whether switching is worth the disruption, the current arrangement keeps charging you — in downtime, in fees that were never in the quote, and in afternoons your team spends chasing instead of working.

20+

Hours lost per year

Downtime from issues a proactive provider would have caught before anyone raised a ticket.

$3,000–$5,000

Hidden extras a year

Callout fees, out-of-scope charges and project loading that never appeared in the original quote.

1 in 2

SMBs frustrated

Businesses who name slow response times as their single biggest frustration with their current IT provider.

Indicative figures drawn from the patterns we see when businesses move to us, not a specific published study.

Who you actually get

A human team behind the numbers.

An SLA is only as good as the people running against it. These are the three groups your tickets, your strategy and your infrastructure land with.

InterIntra consultants mapping a network architecture on a whiteboard — Strategy & architecture

The people who build your 12-month plan and sit in your quarterly review, rather than waiting for something to break.

Two InterIntra help desk engineers working through a ticket at a workstation — Help desk & support

The team the response clock is measured against. An allocated crew who learn your environment, not a queue of strangers.

The InterIntra team working through a client environment in a boardroom — Infrastructure & projects

Cloud, networks and cutovers, drawn from a bench of 35 specialists so a project never waits on one person's calendar.

The financial guarantee

SLA targets matrix.

Response and resolution targets written directly into your contract. The same targets for every managed client — there is no premium tier that buys you the response you already thought you were paying for.

Response and resolution targets by priority level, with the service credit that applies to a missed target.
Priority level	Description	Response guarantee	Resolution target	Breach penalty
P1Critical	Full outage or security incident	1 hour	4 hours	2% monthly credit
P2High	Major function impaired	2 hours	8 hours	2% monthly credit
P3Medium	Single user affected	4 hours	24 hours	2% monthly credit
P4Low	How-to or minor request	8 hours	40 hours	2% monthly credit

Credits are capped at 25% of the invoice for the month. Each missed target carries a credit of 2% of your monthly fee, to a maximum of 25% per invoice. The credit matters less than what it does to us: once a missed hour costs the provider something, it stops being a customer service problem and becomes an operational one, and it gets staffed and escalated accordingly.

Targets apply to help desk and remote response for managed services clients under an active agreement. Critical issues also carry a target on-site response within four hours across metropolitan Adelaide, which is the part of this we can only offer where we have had people on the ground for twenty years. Full terms sit in your service schedule, and we walk you through them before you sign anything.

How switching actually works

Onboarding process.

Four steps from first call to a dedicated Adelaide team, typically inside 30 days. Onboarding is free, and it is the part most businesses expect to be worse than it is.

Step 01

Audit & health check

Thirty minutes on your current setup, costs and pain points, then a straight answer on whether switching is worth it for you.

Step 02

Zero-downtime transition

Cutover planned around your business hours, each step confirmed with you before it happens. Onboarding is free, a $6,000+ value.

Step 03

Direct provider handover

We deal with your outgoing provider on documentation, licences and access, so you are not stuck negotiating the exit yourself.

Step 04

Dedicated Adelaide team assigned

An allocated team who learn your environment and stay with it, backed by our interstate teams and a bench of 35 specialists, plus a 90-day walk-away guarantee.

We have done this before

Businesses that actually switched.

Three that moved to us from another provider, or through a cutover that could not slip. The write-ups say what changed and what it took.

Pirate Life Brewing

Full MSP transition

Moved off a legacy provider: old systems decommissioned, workloads migrated to cloud, and cloud phones rolled out — while the brewery kept running.

Read the case study

Arteva Funding

Weekend cutover

A headquarters relocation for 50+ staff serving 130,000+ clients, with the infrastructure cutover done over a weekend so Monday opened normally.

Read the case study

The Jewellery Group

Support at scale

Zamels and Mazzucchelli's: 72 stores and an Adelaide head office supported seven days a week, across every Australian time zone.

Read the case study

All case studies — twenty of them, across brewing, finance, health, local government, education and retail.

Before you sign anything

Hear it from both sides.

Alex Macklin, CEO — “3 things to demand before you sign.” A real SLA, pricing you can predict, and someone who is actually accountable. Fifty seconds.

General Manager, Loadex Hire Transport & equipment hire · switched from a previous provider

Ready to switch?

Ready for IT support that puts money behind its promises?

Thirty minutes, no obligation, and a straight answer either way. If switching isn't worth it for you, we'll tell you that.

Where you're at now. Your setup, what keeps breaking, what you're paying, and what's actually in your existing agreement.
What we'd change first. The gaps we'd close in your first 30 days, and where we'd look for licence and automation savings.
Whether switching is worth it. If it's yes, a timeline and a fixed per-user price before you commit to anything.

Alex Macklin

Cameron Weymouth

Lewis Hanlon

Matt Payze

Our team's looking forward to meeting you. Say hello, we'll take it from there.

Prefer to talk? Call 1300 080 000 — Mon–Fri, 8:30 am–5:00 pm Adelaide time.

Schedule your free IT audit

Share your details and our team will be in touch within one business day.

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